Terms and Conditions - Bits&Bridles

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

  1. Bits&Bridles: the entrepreneur, located in Gersloot;
  2. Customer: any natural or legal person who enters into an agreement with Bits&Bridles;
  3. Consumer: a customer who is not acting in the exercise of a profession or business;
  4. Business customer: the natural or legal person acting in the exercise of a profession or business;
  5. Agreement: any agreement between Bits&Bridles and the customer;
  6. Products: all items offered via the webshop;
  7. Services: all forms of advice, including bit and bridle fitting;
  8. Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Article 2 – Identity of the entrepreneur

Bits&Bridles
Tijnjeweg 37
8457 EL, Gersloot
The Netherlands

E-mail: bitsnbridles.eu@outlook.com
Telephone: +31 6 26231599
Website: www.bits-bridles.eu

Chamber of Commerce number: 89753577
VAT number: NL8929316120

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by Bits&Bridles and to every agreement concluded.
  2. Deviations from these terms and conditions are only valid if explicitly agreed upon in writing.

Article 4 – The offer

  1. All offers are without obligation.
  2. Obvious errors, mistakes or stock discrepancies do not bind Bits&Bridles.
  3. No rights can be derived from promotions and offers for future purchases.

Article 5 – The agreement

  1. The agreement is concluded the moment the customer places an order and this order has been confirmed by Bits&Bridles.
  2. Bits&Bridles reserves the right to refuse orders or to impose additional conditions.

Article 6 – Prices and payment

  1. All prices include VAT and exclude shipping costs.
  2. Payment is made via Mollie, including iDEAL, Bancontact, Klarna and PayPal.
  3. When using Klarna, the customer remains responsible at all times for timely payment to Klarna, regardless of any returns or disputes.

Article 7 – Delivery

  1. Orders are usually shipped within 2 to 5 working days.
  2. The stated delivery times are indicative and do not entitle the customer to compensation.
  3. If a customer provides an incorrect address, this is entirely at the customer's expense and risk.
  4. If a package is not collected or is refused, all resulting costs will be charged to the customer.
  5. The risk of damage or loss of products passes to the customer at the moment of delivery.

Article 8 – Right of withdrawal and return

  1. Consumers have a cooling-off period of 14 days after receipt of the product.
  2. Returns must be registered with Bits&Bridles in advance.
  3. The product must be in the following condition upon return:
    a. unused (trying on is permitted);
    b. clean and free of hair, dirt and odors;
    c. complete;
    d. provided with original labels and tags;
    e. returned in its original packaging.
  4. Products that do not meet the above conditions will not be accepted.
  5. Returns are entirely at the risk of the customer.
  6. Returns sent to a parcel point instead of the specified return address will not be collected and will automatically be returned to the sender.
  7. Return costs are for the account of the customer.
  8. In the case of an approved return, only the purchase amount of the product will be refunded, excluding shipping costs.
  9. Refunds will only be made after the returned product has been received and checked by Bits&Bridles, and will be made via the same payment method.

Article 9 – Exclusion of right of withdrawal

  1. The right of withdrawal is excluded for:
    a. used bits;
    b. outlet items.
  2. Bits can only be returned if they are unused and have not been in a horse's mouth.
  3. Outlet items cannot be returned. Exchanges within the outlet collection are possible within 14 days of receipt.
  4. Exchanges will only be processed after receipt and inspection of the original product.

Article 10 – Warranty

  1. All products come with a 3-month warranty, exclusively for manufacturing and material defects.
  2. The warranty expires if:
    a. the product has been modified or processed;
    b. the product has been repaired by third parties;
    c. there is improper use.
  3. The warranty does not cover, among other things:
    a. normal wear and tear;
    b. dehydration of leather;
    c. stretching of leather;
    d. loss of rhinestones;
    e. damage due to external influences such as horse teeth, rubbing or pulling.
  4. If applicable, extra rhinestones will be included.
  5. In case of loose or missing rhinestones, the customer can contact us; if possible, these will be supplied free of charge.
  6. Bits&Bridles determines the method of handling in all cases, including repair, replacement or another suitable solution.

Article 11 – Bit and bridle fitting

  1. Bits&Bridles offers advice on bits and bridles.
  2. This advice is based on knowledge and experience and should be considered a snapshot.
  3. No guarantee is given for the result or the duration of the effect of a fitting.
  4. The behavior of the horse and the ultimate functioning of products depend on multiple factors and remain the responsibility of the customer at all times.

Article 12 – Liability

  1. Bits&Bridles is not liable for damage resulting from:
    a. improper use of products;
    b. incorrect application of advice;
    c. reactions of the horse to the use of products.
  2. The liability of Bits&Bridles is in all cases limited to the amount of the relevant product.

Article 13 – Complaints

  1. Complaints must be reported within a reasonable period after discovery.
  2. Damage or errors upon delivery must be reported within 48 hours of receipt.
  3. Bits&Bridles aims to handle complaints within 14 days.

Article 14 – Force Majeure

  1. Bits&Bridles is not liable for delays or non-fulfillment of obligations due to force majeure.
  2. Force majeure is understood to mean all external causes over which Bits&Bridles has no control, including disruptions, transport problems and illness.

Article 15 – Applicable law

  1. Dutch law applies to all agreements.
  2. Disputes will be submitted to the competent court in the Netherlands.