Frequently asked questions

Orders are typically shipped within 1–2 business days. After shipment, delivery time is typically 1–3 business days, depending on the carrier and destination.

For orders within the Netherlands and Belgium, free shipping applies from €100. Below this amount, we charge €6.95 for regular parcels and €4.95 for letterbox parcels. Shipping costs to other countries are automatically calculated during checkout.

Are you unsure if the bridle you have in mind will fit? I'd be happy to help you. You can view our size chart here. This way, you can calmly measure your current bridle or your horse and make a choice.

Still unsure? Feel free to contact us for advice; we're happy to help.

You can return or exchange your order within 14 days, provided the product is unused, clean and complete. Return costs are at your own expense. Outlet items cannot be returned, but exchanges within the outlet are possible.

Products that are no longer saleable for hygienic reasons after use, such as bits, cannot be returned.

The size of a browband is based on its length. You measure the browband in a straight line, including the loops.

To determine the correct size, you can measure your current browband. Lay the browband flat on a table and place a measuring tape next to it. You measure the browband in a straight line, including the loops. Do not measure the wave shape or any other shape, only the straight line.

View our size chart for the dimensions of our browbands.

Please contact us as soon as possible via email and include your order number and clear photos. We will assess the situation and provide a suitable solution.

The regular collection consists of complete bridles with a fixed composition, made of soft leather and designed for a good fit and appearance.

The Exclusive collection has been developed with flexibility and use during bridlefitting in mind. These bridles are made up of separate parts, allowing you to fully adjust them to the horse's build. In addition, high-quality leather is used with extra attention to anatomy and comfort.

Is your question not listed? Please feel free to contact us, we are happy to help you further.