Returns & Exchanges

Not completely satisfied with your order, or doesn't it fit as expected? No problem. You can return or exchange your order within 14 days of delivery, provided the product meets the conditions below.

Please note that outlet items cannot be returned. Exchanges for other outlet items are possible, subject to availability.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product must be unused (trying it on is permitted).
• The product must be clean and free from hair, dirt and odours.
• The product must be complete.
• All original tags and labels must still be attached.
• The product must be returned in its original packaging.
  

Products that do not meet these conditions may be refused or may incur cleaning or handling charges.

For hygiene reasons, products that can no longer be resold after use, such as bits, cannot be returned.

Important Information

• All returns and exchanges must be registered with us before being sent back.
• After registering your return, the parcel must be shipped within 14 days.
• Return shipping costs are the responsibility of the customer.
• Returns remain the customer's responsibility until they have been received by us.
• Parcels sent to a parcel shop or collection point instead of the return address below will not be accepted and will be returned to the sender.
• Once your return has been approved, you will receive a refund for the purchase price of the returned product(s). Original shipping costs are not refunded.
• If returning part of your order means the remaining order no longer qualifies for free shipping, the original shipping costs will be deducted from your refund.
• Refunds are processed only after the returned product has been received and inspected. The refund will be issued via the original payment method within 14 days.
  

How to Return or Exchange an Item

1. Contact us to register your return or exchange.
2. Pack the product in its original packaging.
3. Include the completed return form.
4. Send the parcel to the return address below.
5. Keep your proof of postage until your return has been processed.
   

Returns and exchanges are processed only after the original product has been received and inspected.

Received the Wrong or a Damaged Item?

If you have received an incorrect or damaged item, please contact us as soon as possible at bitsnbridles.eu@outlook.com.

Please include:

• your order number;
• a description of the issue; and
• clear photographs of the product.
  

We will assess the situation and provide an appropriate solution. If a return is required, we will provide a return label and cover the return shipping costs.

Return Address

Bits&Bridles

Attn. Aniek van Dijk

Tijnjeweg 37

8457 EL Gersloot

The Netherlands